Delivery & Returns Information
What are the delivery times?
- Deliveries are from Tuesday - Saturday. If your order is placed by 10am you will receive it the next day.(Extra charge Saturday delivery).
- All orders placed after 10am will be sent the following night,
- All orders placed from Friday10am - Monday 10am will be sent out Monday night for Tuesday delivery.
- Produce will go onto an overnight courier. We cannot stipulate exact times, but in general it should likely be delivered before midday.
- Delivery times will change during Christmas and Easter times.
- No Orders can be sent out on Public Holidays.
What happens if products are not satisfactory?
Due to the perishable nature of the products they will not be returnable. Please choose carefully. Generally the products should easily keep up to a week or more in the refrigerator.
If the order has been delivered late or damaged , we will refund the loss as soon as proof is provided.
Please provide photos to admin@naturalfare.co.nz
Why can I not find what I got last time?
Seasonal changes and fluctuation to demand may cause supply shortages and mean that some items may for hopefully only a short time be removed from the store.
Please contact us asap if your order has not arrived.